Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with WhaleWatch within the first 30 days of your paid subscription, we will provide a full refund.

2. How to Request a Refund

To request a refund, please:

• Contact us at support@whalewatch.online
• Include your account email and reason for refund
• Refund requests must be made within 30 days of purchase

3. Processing Time

Refunds will be processed within 5-10 business days after approval. The refund will be issued to the original payment method used for the purchase.

4. Free Trial

Our 7-day free trial does not require a refund as no charges are made during the trial period. You can cancel your subscription at any time during the trial to avoid charges.

5. Subscription Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until the end of your billing period.

6. Non-Refundable Items

The following are not eligible for refund:

• Subscriptions cancelled after 30 days
• Enterprise custom contracts (subject to contract terms)
• Refunds requested due to violation of Terms of Service

7. Contact Us

For refund requests or questions about this policy, please contact us at support@whalewatch.online